This page describes how LuckyOnes Casino Canada ("we", "us", "our") gathers, uses, and safeguards personal information belonging to visitors and account holders on the Site. Continuing to use the Site signals your agreement to the practices set out here.
1. Information We Collect
Depending on how you use the Site, we may hold the following:
- Identity information — your name, date of birth, address, and a government-issued ID, gathered to confirm your age and identity.
- Contact information — your email address and phone number.
- Financial information — details of your payment method and your transaction history, required to handle deposits and withdrawals.
- Technical information — your IP address, device and browser type, and the pages you visit, picked up automatically via cookies and similar tools.
2. How We Use Your Information
These details let us open and administer your account, confirm who you are, handle your deposits and withdrawals, guard against fraud and money laundering, respond to support requests, meet our legal and regulatory duties, and, if you've opted in, share news about promotions and offers.
3. Cookies
Cookies and comparable technologies help keep you logged in, remember how you like things set up, and show us how the Site gets used. Our Cookie Policy lays out the specific types we use and how you can control them.
4. Sharing of Information
Your personal information is never sold. It may pass to payment providers and banks when processing a transaction, to identity-verification services confirming your age and identity, to regulators or law-enforcement bodies where the law calls for it, and to the IT and support vendors who help keep the Site running — each bound by appropriate confidentiality terms.
5. Data Security
Sensitive data is encrypted in transit and protected using security measures standard across the industry, guarding against unauthorised access, loss, or misuse. Inside our organisation, access to personal data is limited to staff who need it for their role.
6. Data Retention
Personal information stays on file for as long as your account remains active, and for a further reasonable stretch afterward where our legal, regulatory, or accounting obligations require it, or to settle any disputes.
7. Your Rights
Rights available to you can vary by jurisdiction, but commonly include asking to see the personal information we hold on you, requesting a correction where it's inaccurate, asking for deletion where we're not obliged to retain it, and unsubscribing from marketing at any time. Use the contact details below to act on any of these.
8. Children's Privacy
LuckyOnes Casino Canada is built for adult use only. We don't knowingly gather personal information from anyone under the legal gambling age, and if we discover we have, the account and its data are closed and removed.
9. Changes to This Policy
This Privacy Policy gets updated from time to time as needed. Updates appear on this page, and where a change is significant we'll make a reasonable effort to let you know directly.
10. Contact Us
For anything related to this Privacy Policy or how your data is handled, reach us through our Support page or by email at [email protected].